For any issues related to virtual items, technical problems, or account questions, users can contact Aioly's support team at support@aioly.com. The support team can assist with various issues including coin purchase problems, gift sending failures, gem withdrawal questions, and account access issues.
When contacting support, include your account information, a detailed description of the issue, and any relevant transaction IDs or error messages.
For urgent issues related to financial transactions, support typically responds within 24-48 hours. For general questions about policies or features, response times may vary.
The support team can also provide guidance on using the platform's features and troubleshooting common issues.
