All gifts are final once sent and cannot be refunded, exchanged, or transferred. This policy ensures the integrity of the creator support system and prevents abuse. When you send a gift, the coins are immediately deducted from your account and the gift is permanently delivered to the recipient. However, if a gift becomes corrupted due to technical issues (such as animation files not loading properly), Aioly may replace the gift at their discretion. This replacement policy only applies to technical malfunctions, not to accidental sends or changes of mind. Always double-check your gift selection before confirming the send to avoid any regrets.
